Corporate FAQ - Akiaco kids-makeup-oem-manufacturer
Corporate FAQ2016-02-27T23:09:13+00:00
How long can I get feedback after we send the inquiry?2021-09-07T06:29:50+00:00

We will respond as soon as possible generally within 24 hours.

Do the products comply with cosmetics regulation, such as FDA and EU regulation?2021-09-07T06:33:11+00:00

Yes, if necessary, we can cooperate with you to do any product testing, and we can also provide you with our previous product testing reports.

Order or samples not received?2021-09-07T06:36:55+00:00

We will provide you a tracking No. and you’ll be able to track your order at every stage using that but if you find any problem please contact us here.

What are the best ways to ship my stuff ?2021-09-07T06:42:17+00:00

1. If small quantity, our advice via air such as UPS, FedEx, DHL etc.
2. If larger quantity, our advice ship to you by sea.

What do I do if any item is broken?2021-09-07T06:49:03+00:00

If a product is damaged upon receipt, we can refund you for that item/s if you contact the helpdesk. Please note you may be asked to provide pictures.

Do you test your products on animals?2021-09-07T06:54:14+00:00

Our goods are 100% cruelty-free, none of which are tested on animals, only staff.

Can I customize formulation, smells, and colors for product?2021-09-07T06:57:22+00:00

Yes, if you could offer us a sample that will be best. If not, we’ll help you to solve that.

Can you print my design, brand/ logo on the goods?2021-09-07T06:59:27+00:00

Yes, OEM/ODM is no problem for us.

What are your payment terms?2021-09-07T07:02:53+00:00

1. T/T.30% deposit + 70% before shipment.
2. L/C at sight.

How long will it take for my order to be delivered?2021-09-07T07:04:57+00:00

Mass production time around 35-60days after confirm samples, also it depends on the quantity.

Where is your company?2021-09-07T07:07:01+00:00

Our factory is located in Foshan City, Guangdong Province, China.

What is your MOQ?2021-09-07T07:14:41+00:00

According to the different packaging materials, the MOQ will vary. The MOQ is usually 12000 pieces. If the packaging materials are supplied by customers, we can make them according to your needs.

How to order?2021-09-07T07:18:08+00:00

Please send us a requirement via Email, Skype, Wechat and Whatsapp. Once order confirmed, and the proforma invoice will be offered for pay the deposit.

Can we get the sample to check before place large quantity?2021-09-07T07:21:37+00:00

Yes, make samples around 7-14days after received sample cost.