Returns and Refund
Policy

Thank you for shopping with GuangDong AKIA Technology Co., Ltd. at akiaco.com. We want you to be completely satisfied with your purchase. If you are not fully satisfied, this Returns and Refund Policy outlines the steps you can take to return or exchange products.

1. Return Eligibility

To be eligible for a return:

  • The item must be in new, unused condition with all original tags, packaging, and accessories intact.
  • The return must be requested within 30 days from the date of purchase or delivery.
  • Certain products, such as customized items, may not be eligible for returns unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale or clearance

3. How to Return an Item

If you wish to return a product, please follow these steps:

  • Contact us at [email protected] within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • We will send you detailed instructions on how to return the item, including the return address and any required forms.

4. Return Shipping Costs

If the return is due to our error (e.g., defective, damaged, or incorrect items), we will cover the return shipping costs.

If the return is not due to our error (e.g., change of mind), you will be responsible for the return shipping costs.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund. Please allow 30 days for us to inspect the returned product and issue your refund.

Refunds will be processed to the original payment method used during the purchase.

If you paid via credit card, the refund may take 30 days to appear on your statement, depending on your bank’s processing times.

6. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order. We do not offer direct exchanges at this time.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following details:

  • Order number
  • Photos or videos of the damage or defect
  • Description of the issue

We will provide a replacement or full refund, depending on your preference and the availability of the item.

8. Order Cancellations

You may cancel an order within 48 hours after purchase. If the order has already been processed and shipped, you will need to follow the standard return process outlined above.

9. Contact Information

For any questions regarding returns or refunds, please contact us at:

GuangDong AKIA Technology Co., Ltd.
No. 6, Xingtang South 4th Road, Foshan, Guangdong, CN
Email: [email protected]
Phone: +86 18125634115

Effective Date: February 25, 2025

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